Since July we are trying to solve the issue of user not being recognized by AI on inbound calls for Netgsm operator. By we, I mean I am consistently sending you and your support team reminders @Jorden Williams . I personally reached out to Mike and he said he would look at it but he hasnt. 2 months past (ticket itself is over a month old) nothing is fixed. I first brought it up on July 16th: https://www.skool.com/assistable/weird-phone-provider-error?p=f7930449 I am flat out being ignored, and cant get support. I demand someone to really take a look at this case and possibly schedule a zoom call on the matter. What would you feel if you reminded a vendor of a critical issue for 2 months and nobody responded you with a solution and that disabled you from making new sales?

We’re making a shift. Growth is good, but it also means the old “just DM Jorden” system has officially retired. He’s still here, but he’s no longer your 911 hotline. From now on, help.assistable.ai is the one place for support. Why? Because: - It’s where all eyes are on it (yep, even Jorden’s). - We’ve got a growing team of support members in training, ready to help. - Nothing slips through the cracks—tickets don’t get lost like Slack DMs or Skool posts do. ❌ If your post here gets deleted, it’s not because we don’t care. It’s because we do care and want you to actually get help in the right place. Wondering if something’s broken? 👉 Check status.assistable.ai 👉 If it looks weird or you think it’s a bug, report it directly through the widget or open a ticket. 💡 Skool = strategy, wins, community 💡 Help Center = support, fixes, bugs Here’s the bigger picture: We’re bringing on a wave of new hires fully dedicated to support, and the goal is 24/7 coverage before the end of the month. Every ticket and inquiry you send helps us sharpen the process, train the team, and get faster. Trust the process—it’s working. We know this is a transition, and habits die hard. But this new flow means faster response times, fewer headaches, and a system that scales as we grow together. Thanks for rolling with us—your future self will thank you. — Team Assistable

Anyone else having an issue, where the first 10-20 seconds of a conversation goes well and then the AI just stops responding? Last 3 day results have not been good at all, been encountering many issues with tool calling and random AI behaviour. @Assistable Ai

Hi guys! curious how would you handle this objection?

Temporarily disabled as we saw one report of a secondary name updating a primary name. We will provide an update soon ——————- We're now processing the details automatically at the end of every call or on every chat, without the platform tool update_user_details. The update_user_details tool does work but it is a generalized tool trying to capture a lot of info. Some people have had troubles with their particular prompt. If you still need user details updated live during a call you can use this tool, otherwise its not even needed for the assistant to update details. Thanks @Jorden Williams for helping me get this live.