How do I assign an A2P verified number (purchased in GHL) to an Assistable ai bot?

Has anyone cracked the code for this issue. I've tried so many suggestions, but the bots still constantly use phrases like 'thank you', 'thanks [name]'. It also constantly uses the user's first name throughout the call. For example: AI: Thanks, Bob. Let me get that noted.Thank you, Bob. Could you also provide your email address so I can ensure everything is set up correctly for your appointment? You: Yeah. It's bob at g mail dot com. AI: Got it, Bob. Let me update that for you.Thanks, Bob. Could you also share your phone number so we can finalize the appointment details? You: Yeah. It's seven one three four six seven eight four four two. AI: Thank you! Let me update that for you.Thanks, Bob. Right now, I have this in my ##Style Guardrails - Keep the conversation natural. Excessive first name repetition, and saying "thank you" often is unnatural. Most humans do not repeat someone’s name or say thank you in every message. Avoid this behavior. It just sounds so unnatural. I'd love any suggestions for how to get this to stop.

Has anyone solved how the AI can recognize if it's a new caller or returning caller and what the prompt/workflow looks like for that Example I am creating an inbound voice receptionist for a law firm. Calls range from new callers to existing clients. In an ideal world I would like the AI to recognize and differentiate between the two and then move into her routing/branching protocol Any insights on this appreciated. This is what I have so far but she still asks the same question when I call back a second time on my test

Why is there no way to cancel or view who the AI will call using self_schedule. Lost a lead today because the AI didn't understand and self_scheduled. There was no way to find or stop the AI from calling them back. Seems like there should be a list somewhere showing who is self-scheduled so they can be cancelled manually.

My Reminder Caller Called the customer after the appointment to ask if they were still coming to the appointment. (My fault because of how I had the workflow set up) But she did notice the appointment had passed so she asked if they had made the appointment. Is there a way to have the reminder caller to be prompted that if the appointment was in the past do this... So I would have her ask if they have any follow up questions or concerns. I was wondering can one assistant have conditional logic and serve two jobs. hopefully this makes sense.