Desperate for help - Outbound calls keep ringing contacts repeatedly after hang-up

Hi, I've been dealing with an issue where outbound calls keep ringing the contact insistently (4 times) after they reject the call, all within the same call session.

Twilio shows only ONE call log, but the recording of that single call contains all the repeated attempts inside it. I'm attaching:

The call recording (1 log, multiple ring attempts after hang-up)
The SIP PCAP log
Screenshots showing unanswered calls visible at workspace level but missing at sub-account level

What I've ruled out:

Tested on two separate Twilio accounts — same behavior
Tested with Assistable disconnected from GoHighLevel — same behavior
Happens across all sub-accounts, all assistants, and even with all workflows turned off
Tested directly from Assistable's test call — same issue

Twilio Console evidence:

Call direction: Trunking Terminating (arrives via SIP trunk, not initiated by Twilio)
Signaling IP: 54.172.60.x (AWS — Assistable's infrastructure)
No HTTP requests logged (not a Twilio REST API call)

The system keeps retrying the contact within the same SIP session after they hang up. The repeated attempts are happening before it reaches Twilio.

Additional issue (maybe this is the solution): Unanswered calls (0.0 min) are visible at workspace level but not at sub-account level (see attached screenshots).

I've been working with customer support for about a month on this but haven't been able to resolve it. Posting here in case anyone has experienced the same or found a workaround.

Has anyone else experienced this?

Thanks

2 comments