Hey everyone, a few questions... 1. Is there a way we can block people/browsers from using the orb? If not, I am thinking of removing the Orb completely due to not having much control over it. Has anyone figured out a solution for people spamming the orb? 2. Will there be any new updates and improvements for the orb (Triggers/actions/booking/more stats/etc.) Thanks!

Something very disturbing happened last Saturday where my voice ai sample on the website was triggered non-stop to make inbound and outbound calls, always maxing out the time, until the account was empty. Hundreds of such attempts, all from different names and numbers, most international. Fortunately, I didn't leave much money in that card, otherwise, so top up stopped, otherwise it could have cost me hundreds or thousands of dollars. Very disturbing. And Assistable, please, we need to have email notification every time there is a top up or negative account. If so, I would have noticed right away - but unfortunately, I didn't find out until Monday and was lucky that there wasn't more money in the account. Either way, we need instant email when balance is negative, aka top up not working (which was also an issue recently for several people) - anything involving charges or money should have an instant notification. Please. But more importantly, what can we do to protect ourselves against scams like this. From the screenshots, it seems like an army of agents deliberately targeting my site to cost it hundreds or even thousands of dollars. Maybe some nefarious competitor, not sure. It's quite bizarre. The recording shows an automated voice ai response putting my ai on hold to wait for "customer support" with music etc....

Hi @everyone, I’ve noticed that some contacts are not genuine prospects, they engage in irrelevant or time-wasting conversations with the assistant, which consumes valuable time and Assistable minutes. Is there a way to completely block such contacts so they cannot call or interact with the assistant at all?I’ve tried enabling DND, but that only stops outbound responses, they can still call in. Any suggestions or best practices would be greatly appreciated. Thank you!

Dynamic greeting is now live in the assistant builder. Simply input your inbound greeting and your outbound greeting using the inputs and then reference the variable in the prompt: {{greeting}} Now, when the call is inbound we will use the inbound greeting and when the call is outbound we will use the outbound greeting -- this way your assistant can be truly customizable by direction. and yes, variables can be use in the greeting itself as well Button: Dynamic Greeting Merge Tag / Variable For Prompt: {{greeting}}

When are we getting a usable API to this? Or is that not ever happening? GPT is gonna smoke this if this doesn't learn to become less dependent on GHL. GHL has their own AI (which is terrible), but all they will have to do is tweak a few things. Tying your whole business to GHL then basically tying all your users to GHL is crazy. Being an independent platform with a GHL connection makes way more business sense.