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396 contributions to Assistable.ai
best transfer option
we have a client that has a 5 realtors, is there a way to do a transfer blast call to all the realtors at the same time, if not what would be the best way till someone picks up?
0 likes ‱ 6h
- Blast: transfer to a number in GHL which has multi-call turned on with the 5 agents assigned to that number. - Priority Routing: transfer to an IVR workflow number in GHL and call each assignee, one at a time. ~8 sec timeout, then go to the next phone number. - Failover option (good idea): regardless of whatever method you use (or none), make a task OR add contact to follow-up pipeline
Anyone found permanent fix for incorrect day & date when booking appointments?
Hey, this year the AI will sometimes say the wrong day and date for an appointment. E.g. Tuesday Feb 4th when it's actually a Wednesday. Has anyone got a permanent fix prompt for the AI for this?
0 likes ‱ 6h
@Callan Mendyk @Bilal Ahmed Closest to guaranteed is running a tool call to a time API. Run this before a calendar tool call and have the input of time be from the output of the time API.
Booking dates incorrect (2025 days) URGENT
Hey, I feel like this happened the last 2 years also, but when it switches to a new year, the AI still sometimes says dates from the previous year. E.g. it said to a lead Wednesday, 8 January. Which was correct in 2025 but in 2026 the 8th of Jan is a Thursday. Any way to get this correct 100% of the time? @Assistable Ai @Jorden Williams
0 likes ‱ 19d
@Callan Mendyk I'll add a video in the upcoming week. Here's my original vid: https://www.youtube.com/watch?v=wAdhjkQTBtM&list=PLmqDzHnrARz6-kJw9k_gaKuacBAJBRwMo&index=1
0 likes ‱ 19d
If your using IntegrAIte, here's the wiki for you: http://integraite.cloud/api-docs?Confirm-Time-2eb1668c344a807aaf70cb9863630cdc
Assistable Chat Widget Not Booking
Just wanted to check and see if anyone else is having an issue where the Assistable chat widget is not booking appointments. It will pull the get_availability tool, but it will not actually book the appointment. Has anyone else seen this?
1 like ‱ Dec '25
@Anthony Castiglia https://lily-lunge-2d8.notion.site/Multi-Calendar-Flow-Get-Available-Slots-2101668c344a8077b9e6c52209615f34
1 like ‱ Dec '25
here's what it'd look like in universal prompt, but you need to run a time tool before to force it to re-check: https://www.youtube.com/watch?v=wAdhjkQTBtM
Need advice...
What do you do if your prompt needs to be longer due to pathing through complex scenarios? I have a tax client with like 6 calendars and services that the agent is having to sort and path through and book on the appropriate calendar. I've used a calendar matrix and I think I've reduced every last character I reasonably can. I'm still at 13,351 characters. My concern is that I have an upcoming client with like 20 services with a good 5-6 products each per service and will have a similar scenario. The biggest challenge with length is that I'm having straightforward tools fail on me on both SMS and voice (e.g. add a tag, calendar booking), and help.assistable is telling me it's a matter of prompt length and to reduce it to 8K characters. Any advice, direction, tips, or help would be truly, truly appreciated! ...TRULY APPRECIATED. Thanks in advance!
1 like ‱ Nov '25
Note: for chat, you may also have to update conversation history custom field & dynamically include it in prompt.
1 like ‱ Dec '25
@Sean McGinnis If each office operates the same (same offers, etc) you could just reference a doc (kb) to map to correct calendar and use multi-cal. doesn't lengthen prompt at all.
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Jakin Harper
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435points to level up
@jakin-harper-7439
đŸ’ȘTools for Voice AI - https://ship.integraite.cloud/ ▶app-x.co/vid

Active 4m ago
Joined Jun 19, 2024
Texas, USA
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