Platon Belmont

Hey everyone, I'm working on installing AI agents for a drive-through fast food chain (potential 200 locations post-pilot). The key challenge is integrating with Oracle Simphony POS. Has anyone here done similar integrations or teamed up on Oracle API projects? Looking for a collaborator with hands-on experience. Let's chat if you're interested in partnering on this contract!

New comment 19d ago

Platon Belmont

1 like • 19d

@Dustin Winchell Yeah, they and Voiceplug ai would be well qualified to do it, but that would not help me grow my business 😉

Bernie White

Jul 25 •

🏰 Homebase

🚨 Big Upgrade to Support & Documentation 🚨

Hey everyone - Bernie here with some exciting news! As many of you know, I recently joined forces with Assistable through the LeadIndicator acquisition and one of the first things I wanted to improve was our support experience. ✅ I’m excited to share that we’ve launched a brand-new support portal and knowledge base — now under the Assistable brand, and built on the same reliable system that worked so well for our LeadIndicator users. This includes tons of new Assistable-specific tutorials that weren’t available before. ✅ We’ve added a full-featured ticketing system (so your support requests are properly tracked and followed up) along with a significantly expanded Assistable knowledge base. Here’s the new support hub: https://help.assistable.ai/ Bookmark it. Use it. Let us know what else you’d like to see added.

New comment Jul 30

Platon Belmont

1 like • Jul 26

This is VERY nice @Bernie White thank you! Are we getting update on Assistable API documents too?

Jakin Harper

Jul 25 •

🏰 Homebase

Resilient Call Infrastructure for Inbound

Recent phone number issues prevented inbound calling due to bad numbers. This wasn't a big deal for me, but I saw that a lot of people were stuck. Here is the fix. Going forward: Aways keep bot numbers behind a router (IVR - a GHL workflow). -- As simple as this sounds, it allows you to do anything you need (failovers, call human before with timeout to bot, blue/green live-swap, etc). It does add a tiny bit of latency, but gives you much more control and reliability. Because we were setup this way, all we needed to do was purchase new number, assign to bot, and swap the number the IVR was calling -- my clients weren't even aware of downtime.

New comment Jul 25

Platon Belmont

0 likes • Jul 25

Hey @Jakin Harper ! The one limitation of IVR is you can't do warm and cold transfers when the call comes in and goes through IVR, if not for that it would be a perfect setup. Having over 27 numbers go dead is less than ideal too, even with IVR, switched to Twillio numbers moving forward, seems that was not impacted.