Bernie White

Hey guys, my Assistable AI assistants stopped working yesterday suddenly. All API calls in automations to Assistable are also failing. Is anyone else encountering this? I did a hard O Auth reset like support suggested, but still no luck. Support hasn't been able to solve the issue either. Can someone help me take care of this? My accounts are all down! Clients are not happy.

New comment 2d ago

Bernie White

0 likes • 2d

@Waleed Farra calling is working just fine for thousands of people. You’ve provided zero details about the actual issue.

Alexa Briggs

4d •

🐛 Questions

ai_call_error_dnd

What does this tag mean?

New comment 2d ago

Bernie White

0 likes • 4d

The contact has Do Not Disturb enabled for the calling channel in GoHighLevel. The call was not placed.

Bernie White

0 likes • 2d

@Alexa Briggs no

Kendrick Jo

3d •

🐛 Questions

Call transfer not working anymore ?

Is it just me or does some else experienced it as well

New comment 3d ago

Bernie White

0 likes • 3d

What about it doesn't work?

Bernie White

0 likes • 3d

@Kendrick Jo So the transfer is working? But the caller ID is failing?

Wencher Cadet

12d •

🐛 Questions

Need help (very low pick up rate)

What's up guys I'm in the solar niche and my AI voice has a very low pick up rate what are the things that you guy did to improve it?

New comment 3d ago

Bernie White

0 likes • 3d

@Wencher Cadet When you create the pool, you can select which numbers belong in that pool. Then you use the Pool ID in the Make Ai Call action. Instead of using the Assistant ID, you use the Pool ID and then when it makes an outbound call, it will automatically rotate between all the numbers inside of that pool

Bernie White

0 likes • 3d

@Wencher Cadet No thats my bad, leave the Assistant ID there, but just populate the Number Pool ID