Resilient Call Infrastructure for Inbound

Recent phone number issues prevented inbound calling due to bad numbers. This wasn't a big deal for me, but I saw that a lot of people were stuck. Here is the fix.

Going forward: Aways keep bot numbers behind a router (IVR - a GHL workflow).

-- As simple as this sounds, it allows you to do anything you need (failovers, call human before with timeout to bot, blue/green live-swap, etc). It does add a tiny bit of latency, but gives you much more control and reliability.

Because we were setup this way, all we needed to do was purchase new number, assign to bot, and swap the number the IVR was calling -- my clients weren't even aware of downtime.

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