What a wild ride all of this has been. 2 years we've been around now. This all started because I ran an agency after quitting corporate America and needed a white labeled chatbot builder. we've had many up & many downs. The W's keep flying and we persist through the rest because of an amazing community and a platform built for the people using it; by the people using it. 2 years later, our builder has changed a bit and the same faces are still around to see it. We've stepped into a stage where we are outgrowing some of the vendors and platforms we were built upon -- we never want you to experience that so we continue to innovate. Last friday, we had one last problem with a vendor that was a final straw for us coupled with some other things. I'll be releasing version 3 early which is an independence update. We are moving our frontend to our own custom code to match our full enterprise backend to make yours, and your clients, experience much better. Along with that, we will have some independence from 3rd party platforms like OpenAI with optionality to use our in-house LLM specifically trained on casual language and appointment booking (with NLP training for both chat and voice cadences). Couple with this, a couple of other things should come with it: - Flowbuilder production v1.0.0 - conversational pathways with determistic tool calling so you never have to worry about objectives being missed. This introduced global nodes, forced tooling and light weight nodes for a fast and no-hullicnation AI - new front end - we've be oauthing to the new front end so you can acutally choose hwich one you want until legacy gets deprecated - more fallbacks - we'll balance everything all natively and in 3 databases (google cloud, aws, and cloudflare) so we can be 'always up' even if the front end isnt - focus on inhouse telephony solutions - number anayltics, a warming network amoungst users (platform numbers will call platform numbers to keep each other warm) and inhouse verification - all compliance - hipaa gdpr soc2 etcetc - ...tons more

I have an opportunity to reach out to some medical/dental clinics with Ai services, so I know the question about HIPAA will come up at some point. How do we ensure HIPPA compliance? Two things: 1) I know in assistable, there's a button in the settings that says "Opt-out data. If you require regulation of data such as hipaa, turn this on". Does simply turning this on make the assistable account HIPPA compliant? I'm also curious why that option comes under voice settings. Does it mean HIPPA isnt an issue for chat? 2) GHL: Then again, GHL charges $297 for HIPPA compliance. Do I have to purchase this as well? Anyone here working with clients in the healthfield? How are you dealing with this? I really would appreciate pointers from anyone with insight on this.

DM me - would like to brainstorm on the strategies used on the bookings in-office appointments. I am currently running ads to AI Voice Transfer, but it is not performing really good, people are crazy... they optin, leave their info + they see on the thank you page that we'll be calling them in 1 min. they don't pick up or voicemails or voicemail full or other crazy stuf.

Hoping to tap into the collective wisdom of the group. A former business partner / friend of mine introduced me to the CEO of a Dental Practice Management company with more than 1000+ dental offices using their solution. This is a massive opportunity. Like all healthcare companies, they use their own closed system to manage the appointment scheduling. The proposal from my side would be for our agents to be able to call their API and do the entire appointment management on their system. For the demo, I want to be able to showcase the capabilities of our agents. Here are some examples: 1. Instead of just showing an appointment booking flow for new patients, the agent would calculate the distance to the office and recommend them the right dental branch (the one closest to their home) 2. Agent calls a patient who has an outstanding bill. Sends them a stripe link while on the call, asks them if they received it and then confirms payment while on the call. Any other ideas?

I'm looking to hire a VA / technical assistant who can learn or already knows GHL and assistable (if that's possible). I'm getting bogged down with the tech side of this stuff but I don't want to be.a tech expert... it's taking me way too much time grasping this stuff (thus all my whining about documentation). I just want to sell and deploy. Any thoughts on the best sources? I've just begun the search. I've used Upwork, Fiverr, and OnlineJobs.ph in the past. Any other good sources?