@Wes Wells My bankruptcy attorney client uses RingCentral for his primary number, and forwards to Assistable. He has his RingCentral phone set to ring 3 times before forwarding, giving him time to see caller ID and pick up if desired. Works great.

@Luis Garibay Will this work for voice? It's my understanding the only way to use a google sheet or csv is with chat, voice only supports text input.

From Google search: Eaglesoft dental practice management software does not have a direct, built-in integration with Zapier. Instead, you must use a third-party application or a custom-coded solution to bridge the connection between Eaglesoft's API and Zapier. This setup allows you to automate tasks and connect Eaglesoft data with other apps. How to connect Eaglesoft and Zapier 1. Use an integration provider: Many of Eaglesoft's official integration partners offer robust connections that can include Zapier functionality. These companies build and maintain the connector, abstracting the complexity of the Eaglesoft API from your team. Some examples include:Kolla: Provides a unified API that simplifies the process of integrating with Eaglesoft and other dental software.Practice by Numbers: This analytics platform can sync data with Eaglesoft via the API and can be set up to use that data for automations. 2. Use a proxy or middleware app: Some services specialize in acting as a "middleman" to connect your practice management software to other apps. For instance, you could configure a service like Kolla to connect to Eaglesoft, and then use Kolla's own Zapier integration to build your Zaps. 3. Build a custom integration (requires coding): For practices with IT resources, it is possible to build a custom Zapier integration using Eaglesoft's API. This involves the following steps:Install the Eaglesoft API tools on your server.Use the API information provided by Patterson Support to authenticate the connection.Develop the code to create custom triggers and actions for your Zaps, as explained in Zapier's developer documentation. 

Looks like they're keeping the dental market pretty locked down. I would think, if you already have inroads with dental clients, it might be worth developing. I'm betting they don't yet have any sort of AI integration with either product yet. and these types of old school softwares are slow moving.

@Ron Harmon I would think the "easy" answer is to integrate with GHL via Zapier or direct webhooks. I have an opportunity coming up next week with a technical company who just adopted a Zendesk manual workflow, and they're overwhelmed with customer requests. Thinking connecting them to an AI Voice and chat system would relieve some of the overwhelm, particularly with common issues that are easily resolved.

@Ryan Stone I don't think Assistable has voice mail. I think you'll have to create a Workflow in GHL, and possibly a tool in Assistable, to transfer calls to GHL mailbox.