Hey guys, Thought it might be useful to have a big old list of our FAQs. Please take a read through this and familiarise yourself with how we operate! How do I place my orders? Placing your orders is very simple with PrintShrimp. Unlike other platforms, we allow to create your products on your marketplace of choice, and then come to PrintShrimp for fulfillment. You can manually place orders, by filling in your customers address and uploading your print file. We also offer Etsy integration, allowing you to fulfill your orders with the click of a button. Head to the integration tab, connect your Etsy shop, and then click 'Import Orders' in your create order tab. We let you have the final say before fulfilling your order, so your shop is in your hands. When and how are my orders sent? Due to our extensive network of printers, it depends on the country of fulfilment. In the UK, we typically use Royal Mail 48. We use USPS Standard shipping in the USA, and AusPost Standard shipping in Australia. We print our orders on working days, but feel free to place your orders like normal on the weekends and they will be picked up and processed first thing on Monday. Our processing times vary from same day in the UK, to 2-3 days in other parts of the world. Please view of all of our processing and delivery times here. When can I expect to receive tracking numbers? You can normally expect your UK tracking numbers to become available at the end of the working day. In countries such as the US and also the EU, tracking is automatically added as soon as your order is shipped. You can see expected processing times, and therefore when you can expect your tracking, on our price table here. Please be aware that our locations open and operate in accordance with their respective time zones, and working days. The earlier in a day your order is placed, the faster we can get that order into production. Orders placed later in the day may not enter production until the next working day, due to when courier collections take place.

Hey guys, Exciting news - our Etsy integration has officially launched worldwide! Some of you may have noticed it has been live secretly for a few weeks, but we finally got approved worldwide and can now officially launch :D Please watch below for a full explanation on how it works: https://www.skool.com/printshrimp/classroom/5dc1c2ba?md=9291e3cda4014eadbdca92e528aee4e2 Key points: -This integration is built to require a manual check before sending orders. Lots of customers like to cancel after ordering, change the address, request personalisation. We are anti fully auto fulfilment because of this and therefore leave it with you guys to have a final check before automatically producing any orders! -It is based off your Etsy and PrintShrimp SKUs. If you have one SKU per product on Etsy that matches your products SKU on PrintShrimp, the art file will be automatically added to your order. If not, you can still add your poster with the click of a button! -It is good practice to upload all of your posters to PrintShrimp through our Bulk Upload feature - this ensures your poster orders can fully import across. As always, if you have any questions drop them below, and thank you very much for using PrintShrimp!

Hey guys, Just thought I'd make a more in depth video on how to correctly resize your poster files! We have now added it so in the portal, a warning message pops up when you upload the incorrect poster size. This is something very important to get right, as otherwise cropping will occur and your file will not look how you would like it to. If you're newer to selling posters, give this video a watch for a full explanation on what you need to do when it comes to resizing your artwork. Again, we recommend designing all of your posters in the A format, and redesigning at the point of sale. Otherwise it is a lot of upfront work!

Hi what is the recommended DPI for images? Im guessing 300dpi? Also can you send RGB or do I need to convert to CMYK?

Hey guys, We are working very hard behind the scenes to bring you Etsy integration! We are not far off now :D We think it will be one of the first of it's kind, as there will be next to no set up involved to begin using integration BUT This is if your SKU's within Etsy match up to your file names! If this is the case - once you've uploaded your posters to PrintShrimp you will be able to log on to all of your open orders ready to ship. We will work on something to help those of you that have SKUs that do not match your file names HOWEVER, if you are still starting out, just a reminder to link your SKUs to what your files are called! It will pay off when integration is live :D