如何在不了解的狀況之下也能導航說話能力,勇敢開口?
第一步驟:察覺 acknowledge
與其瞪著對方看,你可以說:
- This is the first time I hear about this. I’m not sure what to say.
- I’m not sure how I feel about this because I don’t have necessary information.
- Wow you got me. *Deep breath* I don’t know what to say.
- You know what?! My mind actually went blank so I’m not sure what to say.
- I actually can’t think of anything to say.
這麼簡單嗎?Yes.
退一步去承認並察覺短處或情緒,反而更能呈現真誠的一面。如此一來不但可以避免 dead air,更會促使對方幫你找話,用字選詞也可以加入一點詼諧,化解氣氛。
對話是雙人/多人運動,你並不擔負所有責任,如果能夠拿捏一來一往的傳接球,其實你已經成功了。
6/10 的直播【會話GPS】
讓你擺脫「不知道」這個口頭禪