SMS exceeding character limit

OK i need the big guys help here

one of my AI systems sends long messages on a regular basis and it can exceed the 1600 character limit I tried prompting to split the sms into multiples already for a few days now and its just not wanting to work. Before anyone suggest email is not the answer here, it is setup but does not get used. I would love any input on this as we are losing subscribers to this issue quickly.

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