What is the point of a knowledge base if the assistant doesn't retrieve from it? I have a KB built out for an SMS speed to lead to work as a website information widget about products. Test it out and it just comes up with random suggestions or brand names when asked about products Seems silly this basic feature doesn't work properly

Hey all! Outside of the built knowledgebase and the website linked to our business/client GHL account, where is the ai getting its answer from? I have turned off web scrape, and internet search, yet it still gives answer from the unknown? For example pricing, it will say product is (insert random price) which is nowhere to be found on either our client site or KB. I have temperature set to 0, and have prompted the ai not to make up answers. Anyone have an idea? Most common on voice ai, but chat as well.

Anyone have any issues with the voice AI offering times 1 day off? For example, it offers times for "Friday September 13th" and "Monday September 16th".

Hi all! Quick question that I have not been able to resolve on my end. For the knowledgebase, how do I properly ensure voice ai is pulling the knowledgebase data correctly, if at all? I am using plain text for my Q and A as I've read to do before, and voice is enabled for my KB. SMS Chat is working great, but voice ai is confused/seems to just be making up answers? Do we need to use a third party software to integrate the data? I've read that as well from much older posts. Thanks alot!