Maurice M

Is there plans to have Outbound Agents to do VM drops? I have set up systems like Drop Cowboy that intentionally rings once and then leaves a VM instead of connecting with the client.

New comment Dec '25

Maurice M

1 like • Oct '25

Yes there is a feature but it doesn't work properly. I thought you were looking for a consistent solution. GHL will drop a VM without the phone ringing so that's how we use it when the AI call is not answered. I would suggest opening a support ticket if you want it to work consistently in Assistable.

Maurice M

0 likes • Oct '25

I was clarifying how to do it in GHL as that is what we are doing.

Kurt Lohmann

Oct '25 •

🏰 Homebase

Knowledge Base for Qualifying Questions

I'm running out of room for qualifying questions in my prompt. Can the knowledge base be used to store qualifying questions for the AI to ask via a call?

New comment Oct '25

Maurice M

0 likes • Oct '25

Most Clients don't want to pay extra for the KB so I usually go up to 10,000 characters on my prompt and haven't run into issues using it with a few tools. You may want to try that first unless it takes you to 12k+

Stephen Fleming

Sep '25 •

🐛 Questions

Outbound Call not connecting

Good day! Can you pls help me on this? Outbound AI Call is not connecting and I already followed Jorden's youtube video for setting up Outbound AI Call. How to fix this, pls?

New comment Sep '25

Maurice M

0 likes • Sep '25

Are your single calls going through or just having an issue when you send multiple calls? Did you get an answer on this?

Sean McGinnis

Aug '25 •

🐛 Questions

Question - LC phone # vs Assistable bought # vs Twilio #

Hey all - I did a search on "LC phone", but i wasn't 100% crystal on this. I have a client who has LC phone number #1 for their WhatsApp, and LC phone number #2 they were using for text and voice AI Employee. I'm shifting them to Assistable now. Am i correct here that... - I can leave LC Phone number #2 as it is and it will work with Assistable text, but not with voice. - I can transfer LC Phone number #2 to Twilio via HL Chat Support and then transfer it in via Assistable to use with voice, but it won't work for text and I'll still need an LC phone for that. - In order to have text AND voice, I need to leave the LC Phone Number #2 as an LC phone number where it is (for text) and then buy new number for voice through Assistable (or through Twilio and transfer it in). I'm shaky on the second and third bullets - are those correct?

New comment Sep '25

Maurice M

1 like • Sep '25

@Sean McGinnis Yes you are correct. If you don't have access to complete A2P for your Client, you can't send SMS

Maurice M

1 like • Sep '25

@Sean McGinnis No problem, happy to help.

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