Have you tried to reset your connection? You can also check this video: https://youtu.be/_r7oQyHebcc?feature=shared

To fix this, you can tighten knowledge boundaries by explicitly stating in your prompt: “If the answer cannot be found in the provided knowledge base, respond with ‘I don’t know’. You can also use guardrails by setting stronger “answer only from KB” rules (sometimes under “Strict Knowledge Mode” or similar). Another step is to fill gaps in your KB — for example, if pricing is a common question, add explicit entries with “Pricing is available on request” or link to your pricing page, otherwise the model may guess based on its training. Lastly, monitor Voice AI more closely since it has a higher chance of hallucinating under pressure, and test flows in the lab while adjusting the prompt to enforce “If unsure, pause and redirect.”

@Benjamin Larson Hi Benjamin, I've sent you a dm

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