Hi all. I was moved to Octopus energy when my old supplier supposed went bump. This was three years ago and I haven't acknowledged any correspondence from them. Last week they remotely changed my meter to a prepayment meters. They are now adding over 9k alleged "debt" to these meters. Is there anything I can do or is it too late and it's a done deal?

Earlier this year my lovely neighbour had to cancel her holiday because her Dad was dying and didn't have very long (sadly he did pass). She contacted her holiday company and gave her (very valid) reason for cancellation and thought it would be a no brainer for a refund given the circumstances. Wrong! Apparently it wasn't a good enough reason and she could have gone as her Dad didn't die until after she was due to return! Short version - I told her to send a SAR, told her what to write and what to ask for. She did. This afternoon, as I was coming back from dog walkies, she ran out all excited and told me that she'd not only got a full refund but compensation too - £3,500 holiday refund and £350 compensation! She said, "I was really afraid to do what you said, but I did it, then the company went quiet, then I got a phone call from their complaints department about 2 weeks later with a full apology and the offer of compensation". I asked her if she was happy with the outcome and she said I probably was due more compensation because of the way I was treated but to be honest I just want to forget about it all now. So I'm chalking this down as a BIG WIN, and she's sharing the knowledge with others and has lost the fear and will not hesitate to do it again in the future if the need arises 💪🤗

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Dear Community, i need your help to protect the roof over my and my daughter's head. I find myself in a complex positions so ill try to simplify it as much as i can so you can get a picture and help me with some ideas/strategies: 1. i live in a social housing (Places for People - english corporation with a Scottish branch Castle Rock Edinvar)  2. in September last year i issued an official complaint and withdrew rent payments for the duration of time the issue persist as compensation for substandard living due to excessive black mould and dampens in the bathroom which was a result of faulty bath installation (Awaab's law now being introduced in Scotland slowly); followed by another complaints to CEO in January which moved things within 1,5 months the bathroom was repaired; 3. they've breached the contract of not providing safe house and timely repairs and i broke it by withdrawing my payment although i do have a close in the contract that i may do so if they fail, contract also says that they will keep my data protected, and they didn't;  4. it took them 6 months to get the repairs done and with official letter them admitting to not following their own complaints procedures offering me £400 compensation which i refused in the light of health implications;  5. they've passed my details to Walker Lowe Messengers-at-arms Sheriff Officers, who came to my property and left letters of 'Notice of Proceedings for Recovery of Possessions' with threats of legal proceeding of eviction  6. they have ignored the health and safety standards and refused to conduct the air test quality test, which i have done eventually and it came out as highly toxic environment; 7. me and my daughter have health issues but no doctor wants to sign the paper that it is caused by the mould toxicity and no compensation solicitors would take it up due to lack of such declaration 8. i fall under 'vulnerable people' in 3 accounts (woman, single mother and immigrant) and they failed their duty of care;

Had a break for a leg stretch