A Successful outcome from sharing our knowledge

Earlier this year my lovely neighbour had to cancel her holiday because her Dad was dying and didn't have very long (sadly he did pass).

She contacted her holiday company and gave her (very valid) reason for cancellation and thought it would be a no brainer for a refund given the circumstances.

Wrong!

Apparently it wasn't a good enough reason and she could have gone as her Dad didn't die until after she was due to return!

Short version - I told her to send a SAR, told her what to write and what to ask for. She did.

This afternoon, as I was coming back from dog walkies, she ran out all excited and told me that she'd not only got a full refund but compensation too - £3,500 holiday refund and £350 compensation!

She said, "I was really afraid to do what you said, but I did it, then the company went quiet, then I got a phone call from their complaints department about 2 weeks later with a full apology and the offer of compensation".

I asked her if she was happy with the outcome and she said I probably was due more compensation because of the way I was treated but to be honest I just want to forget about it all now.

So I'm chalking this down as a BIG WIN, and she's sharing the knowledge with others and has lost the fear and will not hesitate to do it again in the future if the need arises 💪🤗

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