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PricingSaaS

1.1k members • Free

25 contributions to PricingSaaS
Do you keep the context behind your pricing once billing starts?
I've been thinking about pricing in the context of AI-driven quoting which leads to highly dynamic pricing. Let's say we get really good at coming up with prices that maximize conversion (AI + sales). But what happens once the customer commits and we start charging on a regular basis? That's where I see a gap. In most setups I've seen, we lose the context behind the price very early on: - why is this customer paying $X instead of $Y? - was it an AI suggestion, a discount, or a manual override? - what inputs influenced the price point? I'm thinking about this problem from the perspective of plan migrations, where we often don't know how to handle certain (small) cohorts with non-standard billing setup. In your experience, is it a common practice to link pricing decisions (CRM / quoting + context) to the actual billing objects (subscriptions, customer records, etc.) in a structured and automated way?
2 likes • 13d
@Tomas Zezula keeping context is super important and of course there are multiple dimensions to this. 1/there is ALWAYS drift after first sale and it’s important to know why, 2/as a product guy, context lives in product as it is the thing that gets consumed. But 3/it also starts in CRM and ends in GL. So think about this as a revenue journey. 4/not only customer context changes, product and GTM changes too. 5/external impact is another but very sophisticated for many customers.
1 like • 12d
@Tomas Zezula at least for now I think so. However I have a huge BUT here (lol not butt). Memory in AI will be a game changer. I think memory needs to be abstracted from models and then we have some phenomenal opportunity ahead of us!
AI-pocalpse?!!
I have a few thoughts on AI sprawl connected to learnings from SaaS. For this group ROI, unit costs, and monetization is one key pillar. What do you think? https://www.linkedin.com/posts/akshaypatel07_productmanagement-cxo-venturecapital-activity-7455947667186122752-B8_c?utm_source=share&utm_medium=member_ios&rcm=ACoAAABJjBEBGcaO8S8AHEITnczM9B_WTSKa6dc
Sowmya from Austin
Hi everyone — glad to be here. I'm Sowmya, a pricing systems PM and live in Austin. My background is in building the pricing logic and intelligence layer — building rules engines, ML-based rate models, and pricing APIs that sit between raw market data and what a customer actually gets charged. Recent work at Engine,Cox Automotive/vAuto and Dell. Mostly here to geek out on how we build pricing systems for the future. One question I'm actively thinking through: Agentic AI feels like it could pressure move to more dynamic pricing frameworks in SaaS context and I'm curious what that means for pricing decision and logic infrastructure. Would love to connect with others thinking about the same things.
1 like • 13d
Yes to dynamic pricing! Not new, telecom companies have been doing this based on your location, customer loyalty, etc. In AI this is the largest opportunity that no one is taking about!
What’s the biggest pricing mistake you made in your business?
Pricing is one of the hardest things to get right as a business owner. Most of us start too cheap.Some go too expensive too fast.Others realize later they were undercharging for years. Looking back, my biggest lesson with pricing has been how much it affects who you attract, how profitable you are, and how seriously customers take you. So I’m curious from other operators here: What pricing mistake taught you the biggest lesson in business? Could be: • Charging too little• Raising prices too late• Not charging for something you should have• Overpricing early 👇 Drop your experience in the comments.
0 likes • Apr 7
This is a great discussion. I’ve probably at this point implemented, changed, scaled, and terminated pricing and packaging more than anyone I know. So mine is based on experience advising and operational experience. 1/there is no such thing as done pricing, 2/when talking about pricing, it’s never at the core ONLY a pricing discussion (product, GTM, strategy, goals, exits etc). 3/not all pricing is equal. Usage based pricing for company A vs B is vastly different things. 4/ @Arnon Shimoni even a SK recommendation is implementable, the question is how you do it and when. 5/pricing is not treated as a first class feature and is often an afterthought. Thus @Rob Litterst to your point. 6/ @William Porter always there is more and less. Almost in all my engagements it’s because of several gaps. There is no such thing as low or high. It always depends on when low and high is most effective for something you are working backwards from. Anyway, a few of my own Ramblings!
Exclusive Report: The State of PLG vs. SLG
Hey pricing people! We just published a new report with our friends at Nue.io. It's called PLG vs. SLG: What the Data Says About SaaS Growth in 2026. We analyzed 3,847 pricing, packaging, and product changes across 498 SaaS companies to figure out what's actually happening at the intersection of product-led and sales-led growth. Some of the most interesting findings: 1️⃣ Freemium strategy is bifurcating. Of the 40 companies that changed their free tier in 2025, roughly half tightened or eliminated it (Deputy, Plaid, Apollo GraphQL) and the other half expanded it (TravelPerk went fully free, Scratchpad loaded AI features into the free tier). There seems to be less interest in the middle. Companies are either going all-in on Freemium for activation, or pushing harder on monetization. 2️⃣ Trials are getting shorter. The median trial is heading from 30 days to 14. AI-native tools are already at 7. Voiceflow cut its trial in half while increasing AI tokens 150%. The bet: AI means users can hit value faster, so why give 30 days? 3️⃣ Credits are bridging the gap. 126% YoY growth in credit-based pricing. Monday, Figma, Miro, Notion, Hubspot - they've all implemented credit models. Credits are becoming the connective tissue between PLG and SLG — self-serve consumption that naturally creates sales conversations when pools run dry. Grab the full report here → We'd love your reactions. What matches what you're seeing? What surprises you? How are you thinking about a hybrid PLG + SLG motion right now? Drop thoughts and feedback in the thread 👇
2 likes • Apr 3
@Rid Raval nice. As the best software companies mature, they should have ALL the playbooks. And dhuh all the pricing playbooks. https://www.linkedin.com/posts/akshaypatel07_saas-gtm-models-activity-7170601600800006144-z3rC?utm_source=share&utm_medium=member_ios&rcm=ACoAAABJjBEBGcaO8S8AHEITnczM9B_WTSKa6dc
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Akshay Patel
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@akshay-patel-7567
SaaS and AI Guy in the cloud

Active 6d ago
Joined Nov 17, 2025
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