We have the opportunity to be the best part of someone’s day and we have a responsibility to strive to be just that!!

I accept tips but I never expect tips. The beauty of having your prices set properly is that you do not have to depend on tips. But still, if I did have to depend on tips. I would still act as if I don’t. The funny thing is every single therapist I’ve ever known that has obsessed over bad tippers or people who didn’t tip them well were always the ones who’ve gotten the worst tips. One girl I used to work with made three dollars in tips after doing seven clients That day. I think People can feel if you’re in business just for the money. And I think that’s what happens. I think that comes out in the service. They can feel that you’re not really here to give and to serve…you’re here to take. The bottom line is takers, loose and givers win. We have to go into it with a heart of service truly wanting to give a great experience no matter what I get in return. Unconditional hospitality… that means I’m gonna go the extra mile for you, i’m gonna give you the best version of myself, regardless if I get anything in return. How you show up for me will not determine how I serve you. That’s the winning attitude.

The more our world moves to AI and machines and robots the more important service and hospitality become. The more important providing a great experience becomes. The more important a great attitude becomes.

Would you be OK interacting with a business that they enforced their cancellation policy the same way that you enforce yours?

In the comments, what's one area in your entire Client Journey that can be improved? I was reminded yesterday, on a call with @Ann Marie Schofield, about how important it is to see your Client Journey from the Clients perspective. As we talked about a stretch service she received that day...she noticed the Friction points in this persons Client Journey. Friction points are little (or Big) moments of Frustration, Confusion, or negative feelings in your process. Anything from finding the booking page on your site. To the conversations you have. To checking out after, or maybe even the service itself. It's a great reminder to be the client and feel what it would feel like for them to book with you, find your business, walk to the door, get your service, check out after....Then pay attention to how you feel in that process. Or do what she did and visit somewhere else. Find those moments in their process and make sure your business fixes them. Lets Insert care into every area of our business. Lets show clients that we have thought about them through every step of the Client Journey.