One of my clients had surgery and I sent her a $25 DoorDash gift card. This was the response I received from her. In my opinion, it really is all about the little things.

The Bible has so much wisdom when it comes to life and business. “Do you see a man skillful in his work? He will stand before kings; he will not stand before obscure men.” – Proverbs 22:29” - Continuously improve your skills and expertise. - Provide excellent customer service—people notice quality. - Develop a strong work ethic, knowing your efforts are seen by God and others. How will you improve or make sure you’re striving for excellence in your work this year?

Let me know your thoughts on the video below. The name of this group and my business, The Unreasonable Life, was inspired by the book unreasonable hospitality. The unreasonable life Is about being unreasonable in the pursuit of excellence, in the pursuit of care for your clients, and in the pursuit of the life that you want to create. The book Unreasonable hospitality is required reading for all my coaching clients. The book talks about creating these one size fits one moments for customers whenever possible. How customer service is really the bare minimum of business should do. But when we slow down enough to pay attention, and take action on the ideas that come to us…we can truly create a magical moment for people that they will never forget. This video is an amazing example of how a business can create a one size fits one moments. And now look at the impact of simple gesture of listening 👂 to what someone said they love…and then taking action on the idea that came to them.

What have you done or thought about doing, that would create a better experience for your customers or add value in someway either free or paid? Let’s collaborate on things that improve our service, or improve our revenue while serving the client better.