Are you consistently providing the experience you want when you’re getting a service done?

The first phase in your client journey is the discovery phase. Can people find you? How easy are you to discovery and find out about? How many different places can you be found? How can you make it easier for people to find you? How can you make sure to place yourself in front of the people who you serve best? Theres many different touch points they need to be elevated in this phase. Every discovery point is a new touch point that needs to be elevated. • your Google page • your reviews • your website • your social media pages • your lead magnet on website and socials • how you show up when you’re networking • your business cards • Your ads you put out • the social media content you make • chair massage events • interactions you have in public (non traditional networking) Discovery point is a touch point in your client journey that needs to be elevated as much as possible. How can I make sure that the interaction the client has with my business at this touch Point is a great experience that stands out among my peers.

Here is the recording of todays workshop. There are some questions at the end but also I would love to hear any insights or comments that come to you during the workshop. Just drop them in the comments.

Today we are going over why clients don't rebook. This is the thing that needs to be happening regularly for you to have an actual business. We need people coming back. There are typically things missing in the experience that are silently killing your chances of getting clients back in. Today we will go over the top reasons you're clients arent coming back or the reasons they are just booking sporadically and they aren't consistent. They are just booking randomly when they start to feel bad enough. See you on the call. Make sure you download the skool app to be able to access the workshop. Today at 9:00am PST/ 12:00pm EST

I hope you guys have a great day whether you’re taking it off or working. Today is also a great day just to make a contact with your clients Just wishing them a happy memorial day and hoping they have fun with their family and friends. We don’t want the only time we contact clients to be us asking for appointments. Invest into the relationship today. Have a great day