Dave, please share the LOI you use in your business dealings. If anyone else who owns multiple facilities can share as well, I am sure the community would appreciate it as do I. Many thanks!
Interesting read here to share with the group.... https://www.insideselfstorage.com/marketing/iss-blog-great-expectations-what-i-ve-learned-about-marketing-self-storage-to-younger-generations-of-customers