Altitude Without The Attitude
Have you ever had to get to a place or a destination and you hit a delay? I was on my way to Florida for a business trip, now I get to the airport to fly to Florida 4 PM. I get a notification on my phone, your flightâs been delayed by several hours. Iâm now gonna miss my connecting flight. Here is the thing, in my younger days and before my journey, I wouldâve been really angry and upset in that moment and I wouldâve ran over to the gate and probably made a fool of myself by yelling at the agent standing behind the Delta counter and I would say say something like â Are you %*#% serious! my flight has been delayed and Iâm going to miss my connecting flight, are you *#%*# serious!This is crazy. Now Iâm not gonna make it to my destination on time. â Do you think I wouldâve gotten anywhere if I went up to the counter like this now? Not to mention I am in a two piece suit, so you know I stand out more than most traveling. What I did was I that I walked over to the counter, trying to maintain a positive attitude. I smiled at the lady behind the counter and I said âmaâam, I heard your professional problem solver is that true?â and she started smiling. Then I said ,âI heard youâre so good at solving problems and pay you to do it!â This got her smiling ,and I said âlook I have a problem. I know itâs not actually yours so if you canât solve it, I understand but if you can, it would mean the world to me, I have a client that is in Florida waiting for me to help them with a very serious matter.â She smiled and said let me see what I can do,and she starts punching her computer keypad and she looks at me. She says Iâm really sorry thereâs only one flight tomorrow itâs gonna get you there at 10 AM tomorrow . Thereâs one more flight tonight but itâs flying standby. Meaning thereâs no seats available. Youâre gonna wait by the gate if you get a seat theyâll put you on if not, they will put you in a hotel. I said âOK thatâs sounds good, thank you so much I the effort.â Sorry, one second sir, she keeps punching away at her keypad two minutes later she walks in front of the gate and she comes up to me and she hand me a boarding pass and she says I got you to see on the plane tonight. I was like, âthe computer did it or did you do it? â She goes, it was kind of both.