Does anyone provide anything to a new client? if so, what do you provide? We are looking to streamline our process. Often, clients like to receive something they can take home and refer to frequently. We are considering a branded folder with a communication piece, but what else should we include?

Good morning/afternoon, All! I hope the week has been kind to everyone. Does anyone know if you just need to complete a notice filing when you're in Florida if you are registered with the SEC? Thank you.

Our firm is focusing this year on ways to elevate our client experience. What are some items your firm does that you believe elevates the overall client experience?

*It has been a while since we started this community, so we thought it is a great opportunity for everyone to reintroduce themselves! For those of you who are new WELCOME to the RIA Operators community. The goal of this community is to connect with other RIA Operators, Owners, Founders and CSA’s to learn and grow from one another. Start by checking out these links: - Classroom - Calendar - Monthly Value Calls - Work with Simplicity Ops We want this space to be a network of resources for you. So, please comment below and introduce (or re-introduce) yourself. Let us know: 1. Where are you from? 2. What type of Advisory firm do you work at? 3. What’s your biggest pain point right now in your firm? See you in the comments!

Hi. Does anyone here run a shared service model where specialized CSAs (for example: onboarding, annuities & insurance, financial planning specialists) assist multiple advisors? We’re an RIA with ~$3B AUM and this specific group has 8 advisors - 4 CSAs. I’d love to hear: - How tasks are being routed to the right specialist (queue, CRM, other workflow system?) - Whether the advisors communicate tasks via CRM directly, or if there’s a central process / intake system that streamlines requests. Curious how others have structured this and what’s working well (or not). Thanks!