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Owned by Kate

RIA Operators

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Simplicity Ops Partners

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Improving the lives of financial advisors and the teams that support them, with simple systems and standardized operations!

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118 contributions to RIA Operators
Who does your IT?
Hi -- we are a 4 person office atm, but growing. We are using godaddy for our M365 subscriptions. They are a hot mess when anything goes wrong - and we are interested in getting off their platform. This will involve defederating and then figuring out if we self manage subscriptions and storage/backup. I am debating between hiring a CSP or doing this myself. I've identified one CSP but would like alternatives to review and don't find any that seem reliable. Any recommendations or experiences to share?
1 like • 8d
Talk to @Orlando Hunter ! He is the best in this space. Specializes in cybersecurity for RIAs. He is super knowledgeable and an absolute pleasure to work with!
Job openings
Was I imaging things or was there a site we could post job openings on?
1 like • 8d
We used to have a job board back in the day, you are not imagining things :) tagging @Amy Kizer to help direct you to the right place!!
Anniversaries Gifts for Employees
Are other RIAs doing anything for Employees for 1, 2, 3, and 4 Year Anniversaries and for the Milestone Anniversaries of 5, 10, 15, 20 and 25 years
5 likes • Jan 6
Love this question and yes, many firms do this. But here is my take... the ones that do it best pair anniversary recognition with actually knowing their people. Tracking more than just start dates (favorite restaurants, hobbies, travel interests, preferred recognition style, family milestones) allows firms to make these moments personal instead of generic. The elite firms store this in a simple “team profile” in their CRM and update it during onboarding and 1:1s as they learn more about their team mates. A few gift ideas we see work really well: - A favorite local restaurant or experience (chef’s tasting, spa day, concert tickets) - Extra PTO tied to something meaningful (trip, new baby, life event) - A curated box around a hobby they love (coffee, golf, fitness, books) - A handwritten note, a public shout out from leadership calling out their impact When recognition is intentional and systematized, it strengthens culture and retention without needing to be extravagant.
0 likes • Mar 18
@Lauren Linn WHAT A GREAT GIFT!!! Love this idea! Will be sharing this with our clients! Hope you have a great trip ;)
CSA Education/Training
Good morning everyone: Question regarding certification/education training for incoming CSAs. To increase financial literacy and answer the "why" question surrounding the role, has anyone utilized any third party educational trainings? Like an FPQP certification course? As another example, I found a Client Service Certificate Program through Advisory Education Partners, but reviews were limited. Curious to hear what others firms are doing.
1 like • Mar 7
We are rolling out the Simplicity Ops Academy next month to provide training to help create exceptional CSAs. Here is an overview of what we are working on.
Most tasks don’t stall because of laziness or lack of motivation.
They stall because no one is 100% clear on the process. When workflows live in people’s heads, you get: • hesitation • missed steps • leaders jumping back in to “fix it” That’s not an accountability problem. That’s a clarity problem. Accountability doesn’t come from more reminders or pressure. It comes from knowing: ✔️ what needs to happen ✔️ who owns it ✔️ when it starts Clear workflows create shared understanding. Shared understanding creates ownership. And ownership creates accountability. Attached is our Workflow Whiteboarding document, built to help you pull processes out of people’s heads and into a simple, repeatable structure your team can actually follow. Clarity isn’t about control. It’s about making it easier for people to do great work.
3 likes • Feb 26
Boom! Great post! So many leaders think they have an accountability issue when what they really have is an operational clarity gap. When the process is clear, ownership feels natural. When it’s vague, even high performers hesitate. Pressure doesn’t fix that. Structure does. Clarity isn’t micromanagement... it’s what gives people the confidence to move.
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Kate Guillen
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@kate-guillen-1490
Founder of Simplicity Ops - We teach financial advisors how to run better businesses

Active 56m ago
Joined Sep 30, 2022
Carlsbad, CA
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