PrintShrimp FAQs - Please Read! · Poster Print on Demand

PrintShrimp FAQs - Please Read!

Hey guys,

Thought it might be useful to have a big old list of our FAQs. Please take a read through this and familiarise yourself with how we operate!

How do I place my orders?

Placing your orders is very simple with PrintShrimp. Unlike other platforms, we allow to create your products on your marketplace of choice, and then come to PrintShrimp for fulfillment. You can manually place orders, by filling in your customers address and uploading your print file. We also offer Etsy integration, allowing you to fulfill your orders with the click of a button. Head to the integration tab, connect your Etsy shop, and then click 'Import Orders' in your create order tab. We let you have the final say before fulfilling your order, so your shop is in your hands.

When and how are my orders sent?

Due to our extensive network of printers, it depends on the country of fulfilment. In the UK, we typically use Royal Mail 48. We use USPS Standard shipping in the USA, and AusPost Standard shipping in Australia. We print our orders on working days, but feel free to place your orders like normal on the weekends and they will be picked up and processed first thing on Monday. Our processing times vary from same day in the UK, to 2-3 days in other parts of the world. Please view of all of our processing and delivery times here.

When can I expect to receive tracking numbers?

You can normally expect your UK tracking numbers to become available at the end of the working day. In countries such as the US and also the EU, tracking is automatically added as soon as your order is shipped. You can see expected processing times, and therefore when you can expect your tracking, on our price table here. Please be aware that our locations open and operate in accordance with their respective time zones, and working days. The earlier in a day your order is placed, the faster we can get that order into production. Orders placed later in the day may not enter production until the next working day, due to when courier collections take place.

What happens if an order arrives damaged?

If anything goes wrong during shipping, we have you covered. All we need is proof of damage from your customer, and then we can send your customer a replacement completely free of charge. We will never have you out of pocket for something that is not your fault. You can request a replacement by clicking ‘Report a problem’ on the affected order in your ‘Paid Orders’ section - we will endeavor to get back to you the same working day. Please upload a photo of the damage to the poster and also the packaging where possible, as we need this to process replacements.

My buyer wants a refund, am I covered?

This is a great time to look into Etsy Seller Protection. Etsy can often refund an order for you, without it costing you a penny. Take a read to learn when it applies and how it helps you.

How do I get in touch with PrintShrimp?

The best way is sending an email to [email protected]! We will get back to you very quickly - especially during the hours of 9-5. You can message me via the Skool but you will get a faster reply on email :D

How do I pay for my orders?

Once you have created your orders on our Portal, just click Pay Now. Afterwards, they will be moved to your "Paid Orders" tab in your account.

How do I resize my posters for different print sizes?

Please take a look at our video tutorial here

What paper and printers do you use?

Due to our extensive network of printers, the exact paper types and printers we use vary slightly. But one thing that is consistent throughout is our print quality that is guaranteed to impress. We selectively hand pick who we work with, and ensure a minimum 200gsm+ poster paper, to make sure your customers are more than satisfied, every time. You can view more about our print locations here, and more about our poster paper here.

What if my order is due for dispatch on Etsy before I have received my tracking?

On Etsy, you can mark your order as dispatched and add the tracking number later. This still qualifies as a tracked dispatch, meeting Etsy’s star seller criteria even if tracking is added a few days after.

I am new to selling posters, how can I get started?

We have created a completely free to join poster community, focused around helping new sellers succeed with selling artwork on platforms like Etsy. If you are reading this, you are in the right place! Head to the classroom section to get started.

How can I make changes to an order?

You can update your order details before finalising. If payment has already been made, please contact us via email promptly, and we’ll do our best to make the changes. Please note if an order has already gone into production, we may not be able to make certain changes.

Can I receive invoices for my orders?

Invoices are automatically sent along with your order confirmation whenever you pay and checkout. If you ever don’t receive an invoice, please get in touch with us via email.

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