I'd like some advice please. A customer has just messaged to say that her 8x10 inch poster arrived in an envelope (as it should) but the courier had folded it in half to put through letterbox 🙈 and hence has a big crease down middle of poster. She put it in the frame hoping it would not show, but it does. She knows it is not a print issue and is the fault of the courier service but asking if I'd offer her a reprint? What would you do