Had an order for a 30x40cm framed print, all went through OK..... that's when the problems started. The order was returned by the carrier in the US, when I asked the buyer for confirmation of the correct address she gave me a different address in the same town. No problem, people sometimes move address and don't update it on their online shopping so I raised it as a ticket with Printshrimp and they arranged for a replacement to be sent out, no additional charge. Get a message today, stating that only the poster has arrived with no frame! I email Tom and he asks for proof of packaging and the customer only sent me back a photo of the print, rolled up with no frame. I ask for a photo of the packaging showing the shipping label.... no response to that but the following review left..... "The 1st delivery arrived cash on delivery so I refused. The 2nd delivery arrived with no frame. Just an 11" print for $100+ and when I asked where the frame was they asked for proof. Who would pay $100+ for a computer printout and nothing else? I can promise ill be reporting a fraudulent sale to my credit card company." My question to all is, how would you handle this? I know not to respond to the feedback and I am not going to message the buyer as she has made her feelings know publicly. Annoying thing for me is I was doing everything I could to sort it out, my last message to her was "Thank you for sending that across to me and apologies for the ask, but they will need to see the tube that it was sent to you in as well, with the shipping label showing. I can then get that sent across and I am sure we can get this resolved as quickly as possible. I am as annoyed as you that this has happened but I can assure you I will do everything I can to sort it out. Thanks, Geoff" It was at this point she decided a 1 star review was the way to go. Just wondered what others would do??