In the last week, two successful HIT trainers told me this video changed their life. This is how you coach personal strength training.

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Does anybody know of a reputable Super Slow HIT Studio in N. Carolina.? Specific areas are near Cary, Apex and Holly Springs. IF so please advise. I have a client who spends a great deal of time travelling there and he would like to continue the work he is doing with me while he is in N. Carolina.

Podcast with Steve: https://youtu.be/A4eEXmQcUHA?si=ssbR4WFrzd2crHIS Join HIB Pro - Click Here

I loved this classic video from Sam Ovens (Founder of Skool) on Systems Thinking. Don't let the topic intimidate you. Sam describes it very simply. It's a really important concept. In essence, every aspect of your personal training business impacts every function in the business. We must not think in silos. For example, when you tell a client your going to send them a study after a workout, and you don't do it, they are less likely to renew, and less likely to tell a friend. Every function of the business is a means to grow the business. Better customer service e.g. doing what you say you're going to do and responding consistently to client questions and requests is just as important as delivering great workouts and generating new leads. And with this in mind, you need a Customer Service System. This shouldn't be complicated. Perhaps it's just having the discipline and organisation to block out 30 minutes once per day, where you get back to all your clients questions, do client admin, update programs, etc. It's in your calendar. You never miss it. It's the same time every day. You don't multi-task. You eliminate all other distractions and just focus on customer service activity. It's important to have this level of organisation for every element of your business. Most of us take this approach to client sessions, which are clearly booked in the schedule. The same approach should be applied to sales & marketing, customer service, managing money, etc. Anyway.... here's the full podcast with Sam on Systems Thinking: https://www.youtube.com/watch?v=rcxiCDNHJpM PS. Sam has an ENTIRELY different brand today. No more fancy New York apartments and flashy things. So ignore all that shite lol.