Tom, a senior engineer, interrupted the strategy meeting with a sharp jab. “This plan is going to fail. No one asked the people doing the actual work.”
The VP, Derek, had the data.
The analysis was solid.
The projections were airtight.
He could’ve defended it.
Argued.
Pushed back.
But instead, he paused and said, “You’re frustrated. You feel ignored. Maybe even a little insulted.”
Tom blinked. Then nodded. “Yeah. That’s exactly it.”
No raised voices.
No escalation.
Just a team back on track.
This is affect labeling—the most counterintuitive leadership skill you were never taught.
🧠 It calms anger in seconds.🎯 It restores trust without giving up authority.🧩 And it solves the real problem—emotional tension disguised as disagreement.
Being right won’t stop conflict. Listening to emotion will.
Who on your team is waiting for you to understand what they feel, not what they say?