I'm sending this riddle to my list later today. But I thought it would be interesting to people in this group, too. So here it is: I'm in the living room, typing this on my laptop, while my mom plays with my 22-month-old daughter. Baby Shark is blasting in the background. (*Doo doo doo doo doo doo* stabbing my brain.) Meanwhile, I'm thinking about a mystery our nanny may have solved yesterday. For a while now, my oldest daughter, Olivia, has refused to get into her little bathtub. And we couldn't figure out why. Until yesterday, when our nanny came up with a theory. See, we also use that bathtub for Sophia, our 1-month-old daughter. Our nanny thinks Olivia may refuse to get into the tub because she associates it with babies. Maybe Olivia thinks that if she gets into the same bathtub as her little sister, that makes her a baby too. But Olivia doesn't see herself as a baby anymore. And she doesn't want to do things that babies do. So it might be a matter of identity. Now, as you probably know, identity plays a HUGE role in marketing and copywriting. We all have certain beliefs about who we are. Some are positive, some are negative. But here's what's interesting. Even when we hold a negative belief about ourselves, we don't like it when someone else says it out loud. For example, you might tell yourself you're a loser. Yet if I call you a loser, you'll get defensive. You'll close up like a clam and resist anything I say next. And that's a big problem. Because sometimes, to persuade someone, you need to address a negative belief they hold about themselves. But if you confront that belief directly, you risk putting them on the defensive. So here's the quiz: How do you address a negative belief someone has about themselves without putting them on the defensive? Hit reply and let me know how you'd do it. --- SOLUTION: Here's my answer. I try to follow this rule of thumb: Never ask prospects to agree with something negative about themselves in order to agree with your sales argument.