(Remote) Technical Support Specialist | Pay: $70k - $90k/yr.

Location: United States

About The Role

Our client is looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where the individual will troubleshoot complex issues and ensure users get the help they need.

Key Responsibilities

Respond to product and technical questions through the support platform (Plain)
Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
Resolve the majority of support inquiries independently, escalating only when necessary
Collaborate with the support lead to evolve processes and ensure consistency
Help improve internal support tooling and workflows as the organization scales

Support Agent Requirements

Proven experience in technical support at a software or developer tools company
Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
Ability to read and understand code, troubleshoot bugs, and identify root causes
Strong written communication skills with a friendly, professional tone
Comfort using AI agents and improving training data for them

Preferred Qualifications