Engagement: Hourly contract (independent contractor) Job Summary We are seeking an experienced Network and Computer Systems Administrator to support enterprise infrastructure and contribute domain expertise to AI training initiatives. In this remote role, you will help ensure high-performance, secure computing environments while providing technical insights that enhance AI systems focused on IT operations and infrastructure management. This position blends hands-on systems administration expertise with innovative AI collaboration. Key Responsibilities - Maintain and administer enterprise networks, servers, and computing environments across hardware and software systems - Configure, monitor, and optimize cloud infrastructure, applications, and operating systems - Perform system backups, disaster recovery planning, and business continuity support - Diagnose and resolve hardware, software, security, and network-related issues - Implement monitoring solutions to maintain uptime, performance, and reliability - Automate administrative tasks using scripting and configuration management tools - Support and validate AI-generated infrastructure scenarios for technical accuracy - Collaborate with cross-functional technical teams to improve AI training datasets and workflows - Document system configurations, processes, and troubleshooting procedures clearly and accurately Required Skills and Qualifications - Hands-on experience with: - Amazon EC2 - ServiceNow - Blackboard software - Apache Kafka and Apache Maven - Strong scripting and automation skills (Microsoft PowerShell, Bash, Unix Shell) - Proficiency with Transact-SQL and database management - Experience using monitoring and diagnostic tools such as Nagios, Quest Foglight, Wireshark, and remote monitoring software - Deep knowledge of Microsoft Windows Server and Red Hat Enterprise Linux environments - Familiarity with web and application technologies including Apache Tomcat, Django, Microsoft ASP.NET, and Node.js - Strong understanding of algorithms and performance optimization principles - Excellent written and verbal communication skills - Ability to work independently in a remote, collaborative environment

Location: United States Role Responsibilities - Maintain and administer enterprise computer networks, systems software, and application configurations - Perform regular data backups and manage disaster recovery operations - Diagnose, troubleshoot, and resolve hardware, software, and network issues - Configure, monitor, and maintain applications including security, email, and remote monitoring tools - Monitor system and network performance to ensure high availability and reliability - Collaborate with cross-functional teams to deliver secure and scalable technical solutions - Support AI training initiatives by maintaining stable, high-performance infrastructure Requirements - Strong experience with Amazon EC2, Blackboard software, ServiceNow, Apache Kafka, and Apache Maven - Strong experience with scripting and automation using PowerShell, Bash, and Unix Shell - Strong experience with Transact-SQL and database management - Strong experience using monitoring and diagnostic tools such as Nagios, Quest Foglight, Wireshark, and remote monitoring software - Strong experience administering Microsoft Windows Server and Red Hat Enterprise Linux environments - Familiarity with Apache Tomcat, Django, Microsoft ASP.NET, and Node.js - Excellent written and verbal communication skills with strong documentation practices Application Process (Takes 20 Mins) - Upload your resume. - Complete an interview. - Submit a short form. Desired Skills and Experience Cloud This is a brand new job posting!! Apply today to make it count! Comment “JOB” and I’ll send you the link to apply!

Location: United States POSITION SUMMARY: A Service Desk Contractor provides first-level end-user support and incident diagnosis for applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources. PRINCIPAL RESPONSIBILITIES: - Responds to incoming interactions initiated via phone. - Fulfills incoming service requests. - Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies. - Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions. - Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction. - Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner. - Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members. - Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes. - Performs other job-related duties as assigned or apparent. MINIMUM QUALIFICATIONS: - High School Diploma or G.E.D. - Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products. - Ability to communicate technical information to non-technical users. PREFERRED QUALIFICATIONS: - Experience remotely supporting and troubleshooting modern IT endpoint hardware technologies and software products Apply today to make it count! Comment “JOB” and I’ll send you the link to apply!

Location: Atlanta, GA Full job description This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department. While providing in-person support, training, and assistance, the Tier 1 Service Desk Technician is also responsible for communicating all information relating to the needs and workflows within the department. Tier 1 Help Desk Technician will also perform work on projects in support of company initiatives at the direction of Desktop Support Technician. The following will be expected: - Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues. - Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed. - Repair, configure and maintain hardware, software, and peripherals. - Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error. - Communicate with software and hardware vendors to request service, updates, and resolution of open tickets. - Log, track, and maintain detailed incident reports on all requests. - Assist with the creation of FAQ's and knowledge base articles. - Assist with network installations including cabling and components. - Maintain good working relationships with assigned supervisors and coworkers. - Perform additional duties as required by management. - Support satellite offices and remote users. Apply today to make it count! Comment “JOB” and I’ll send you the link to apply!

Location: United States Responsibilities In this role you will: - Operate Atlassian’s office LAN/WLAN, SD‑WAN, and SASE platforms with guided runbooks and peer reviews. - Triaging and resolving tickets for Wi‑Fi, routing/switching, VPN/ZTNA access, and branch connectivity; participate in on‑call as you gain experience. - Implement low‑risk changes (e.g., VLAN updates, ACL changes, SSID adjustments) and contribute to change plans for larger deployments. - Use monitoring and observability tools (NetFlow, wireless analytics, synthetic tests, logs) to detect, diagnose, and prevent incidents; write post‑incident notes and updates. - Document playbooks, topology diagrams, and standards; propose incremental improvements to automation and tooling. Qualifications On day one we’ll expect you to: - Understand core networking: TCP/IP, IPv4 subnetting, routing basics (OSPF/BGP concepts), switching (VLANs, trunks), NAT, DNS/DHCP, IPv6 fundamentals a plus. - Be comfortable with enterprise Wi‑Fi concepts (SSID, 802.1X, RADIUS, RF basics) and troubleshooting client connectivity. - Use CLI and vendor GUIs for common tasks on switches, APs, SD‑WAN, and firewalls; read configs and follow change plans safely. - Demonstrate basic automation and scripting familiarity (e.g., Python or shell) and configuration management mindset (Git, code reviews). - Communicate clearly with partners and customers; write succinct tickets, status updates, and docs. You’ll Stand Out If You Have - Hands‑on with Zero Trust (e.g., identity‑aware access, SWG, CASB), SD‑WAN policies, and wireless design (Ekahau or similar). - Exposure to infrastructure as code for networks (vendor APIs, Terraform, Ansible, or Nornir/Netmiko) and writing small automations safely. - Good debugging instincts: packet captures, wireless health metrics, path traces, and systematic fault isolation. This is a new job posting!! Apply today to make it count! Comment “JOB” and I’ll send you the link to apply!