If you’re in San Francisco or willing to relocate, apply now. This job was just posted minutes ago. About the job At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team. We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in? We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams. You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive. You’ll partner across departments to support onboarding, security audits, and daily operations—raising the bar with every ticket closed. This is a hands-on, part-time (24-30 hours/week), hybrid role in our San Francisco hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you. These are the key ways you’ll contribute and create impact in this role: - Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery - Manage, troubleshoot, and maintain all AV and conference room technology across our San Francisco office - Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues - Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness - Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity - Assist in IT initiatives related to security, automation, and infrastructure - Serve as the go-to IT support on-site during high-stakes meetings or company events Role - 2+ years of IT support or helpdesk experience, ideally in a hybrid or in-office environment - Strong knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.) - Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems - Familiarity with scripting or automation tools is a plus (e.g., Bash, PowerShell, Zapier, or AI tools like GPT) - Exceptional organizational skills and service orientation - Demonstrated curiosity around emerging tech and AI-driven support tooling - Ability to collaborate in the San Francisco office weekly, Monday - Wednesday. May be able to offer a 4th day, which can be remote.