(Remote) IT Support Specialist | Pay: $27 - $57/hr.

Airese Kaw

3d • Job Postings

Location: United States

What makes you a strong candidate:

You are proficient in User training, Technical support, Software installation, Security monitoring, Operating systems.
You have the potential to develop in Solar technical support.
English - Fully fluent

Responsibilities and more:

About Us:

Not your typical solar company! Here at Cal Paso Solar Electric, we design and install commercial and residential photovoltaic electric systems. We put our clients' needs first, and our A+ BBB rating proves our commitment to your satisfaction. With over 50 years of construction and electrical engineering experience, whether your system is small or utility scale, Cal Paso Solar Electric will handle your needs with a smile. Visit our website to meet our team.

Position Overview:

We are seeking a motivated and detail-oriented Remote IT Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients and employees, providing technical support and guidance to resolve a variety of IT issues. Your expertise and excellent communication skills will play a crucial role in ensuring our technology functions seamlessly and efficiently.

Key Responsibilities:

- Provide remote technical support for hardware, software, and network-related issues via phone, email, and chat.

- Diagnose and troubleshoot technical problems, offering effective solutions in a timely manner.

- Assist users with account management, software installation, and configuration.

- Maintain accurate records of support requests and resolutions using our ticketing system.

- Collaborate with the IT team to implement system updates, patches, and upgrades.

- Conduct user training sessions and create documentation to enhance user knowledge and efficiency.

- Monitor system performance and security, identifying and escalating issues as needed.

- Stay updated with the latest technology trends and best practices to provide effective support.

Qualifications:

- Proven experience in IT support, preferably in a remote setting.

- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.

- Familiarity with networking concepts, hardware troubleshooting, and remote access tools.

- Excellent problem-solving skills and the ability to work independently.

- Strong written and verbal communication skills, with a customer-centric approach.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Desired Skills and Experience

User training, Technical support, Software installation, Security monitoring, Operating systems, Network troubleshooting, Hardware troubleshooting, Document management, Account management, Solar technical support

Job Link: https://www.linkedin.com/jobs/search/?currentJobId=4305613221&distance=25.0&f_TPR=r86400&geoId=103644278&keywords=helpdesk%20entry%20level&origin=JOB_SEARCH_PAGE_JOB_FILTER

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