(Hybrid) IT Support Services | Pay: $50.5k - $59.5k/yr.

Location: Austin, TX

About the job

Job Summary

The IT Support Specialist is responsible for diagnosing and resolving hardware and software issues on desktops, laptops, and mobile devices. Support is provided through various channels including phone, chat, web tickets, and in-person assistance. The role involves managing mobile devices, guiding users through troubleshooting steps, escalating unresolved issues to higher-level support, and delivering accurate information about IT products and services. The ideal candidate demonstrates strong problem-solving skills, customer service orientation, and technical proficiency across a range of devices and platforms.

In This Role, You Will:

Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
Mobile device management
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services

Full Job Details: https://www.linkedin.com/jobs/search/?currentJobId=4307002769&f_TPR=r86400&keywords=help%20desk%20entry%20level&origin=JOB_SEARCH_PAGE_JOB_FILTER

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