Another reason why relationships matter!!

Jeffrey Plotka

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5h • General Discussion 💬

This morning I wanted to wear my new Hermés Ginsing Balboa sample that I got last week.

I got about 3 sprays this morning and the atomizer stopped working 😢

Here’s the difference for me.

Things happen. I get it. It’s no-one’s fault just an issue.

But because I have a relationship with “My Guy” remember I’m a lifelong NY’er 😜 I took these picture and a video of it not working and texted it to him. Within 3 min I received a reply. “My apologies, I’ll send you another one out today” I thanked him and offered to send this back and he said absolutely not. Keep it!

If I had bought this online at a discounter or even from a reputable reseller I’d be sending an email and waiting for someone to reply and this is a holiday weekend and more than likely wouldn’t hear anything until Tuesday. Also not the biggest deal but come Tuesday I’m back at work and not thinking about this as much. I am also assuming the outcome from an email would have been the same as my relationship just delayed. But I’ll never know how fast they would respond or if they would need more evidence or escalate up to a manager etc.

My sales associate made it his responsibility and will take great care of me. That is worth whatever price difference I could have found in my eyes.

Another reason why relationships matter!!

8 comments

Another reason why relationships matter!!