Struggling with Accurate Pricing Responses

Hi everyone,

We’re running into an issue with our GHL + Assistable AI setup and hoping someone here has figured this out already.

We’re trying to get the AI to provide accurate pricing for services by gender (waxing salon). We’ve tried multiple approaches, but so far no luck — the AI keeps hallucinating/making up prices instead of pulling the correct ones. Here’s what we’ve tried:

Adding pricing in the knowledge base (as FAQ and as a table)
Using the API/tool method and connecting it to Google Sheets
Prompt engineering/different prompting structures

None of these have worked — it still doesn’t reliably give the correct numbers.

Has anyone successfully set up their AI assistant to pull and respond with accurate service pricing? If so, what worked for you? Any tips or ideas would be super appreciated!

Thanks in advance 🙏

3 comments