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48 contributions to Assistable.ai
5d •
Outbound calling issue
@Assistable Team @Mike Copeland @Jorden Williams Any update on the outbound calling issue? I have had multiple people cancel and some are asking for refunds now...
0 likes • 4d
Ticket #6366
22d •
Voice and behavior changed this morning
Something is seriously wrong this morning, was something changed? I have multiple assistants voices changed, and messing up scheduling incorrectly on the calendar, and ignoring tools and/or not scheduling them at all. Here is an example call. This assistant was working properly before and was set to use CIMO for voice, and gpt4o for the model. Elevenlabs setting is set to Turbo2.5 and multilingual engine. Others are reporting the same. Anyone know what's going on and how to fix it? @Jorden Williams @Assistable Team
1 like • 21d
Thank you again @Assistable Team and @Jorden Williams for getting this fixed! -God bless! 🙏
0 likes • 6d
@Assistable Team @Jorden Williams I thought this issue had been corrected, but it appears to be ongoing. Is there a fix I can push to all of my sub-accounts, or that you can on my behalf? This other thread is for the same issue: https://www.skool.com/assistable/outbound-sounds-different Apparently according to some other members it seems to be linked to the assistable native phones (Specifically the ones from Telnyx)
12d •
Outbound Sounds Different?
Been on with support for 5 days trying to figure out whats going on, running into all kids of issues with my numbers. I just wanted to see if it was just me or not. Anyone else having issues where outbound calls are not following the script or just sound different in general than they do for inbound?
2 likes • 7d
@Assistable Team @Jorden Williams This issue is still ongoing. Is there a fix? I have multiple businesses complaining, and have had numerous cancelations as a result. On a side note, can we have some sort of warning when any major updates might have unexpected side effects so we can notify the assistable team before it affects our business? I love what you guys have built and am truly grateful for the constant transparency, however, it is not sustainable for me to build a business around providing AI voice if the functionality breaks intermittently. This issue started right when the voices from the other platforms were removed in favor of ElevenLabs, and it has not been the same since. Thank you 🙏
0 likes • 6d
@Brandon Rodriguez This has been my experience as well. @Assistable Team @Jorden Williams Any update on this? Not only have my SaaS clients begun cancelling their memberships to the platform, but I also personally use this for my Insurance business, and it has resulted in 100% failure rate for my first time touches for new leads coming in, and the result is thousands of dollars lost for myself and my SaaS clients.
19d •
Call Forwarding / IVR Workflow
Good evening everyone, Does anyone have a quick how-to video or doc for setting up the following call flow in GHL? Goal: Inbound calls → GHL phone number → ring my cellphone and GHL web app → AI when not answered Outbound calls → GHL phone number → Assistable ai • If I answer and press a key, the call connects to me • If I don’t answer or don’t press a key, the call forwards to an external Assistable AI number I believe this should be done with an IVR workflow, but when I add IVR, the Call Connect step stops ringing my phone/web app. If I remove IVR and use simple call forwarding, the Assistable number doesn’t pick up the call. Questions: - How can I use IVR while still allowing the call to ring both my cellphone and the GHL web app? - How can I allow “press any key to connect,” otherwise forward to Assistable? - Can the same GHL phone number be used for outbound calls with Assistable AI while still routing missed inbound calls to the AI? How do you import it into Assistable if so. Any guides, videos, or tips would be greatly appreciated. Thanks!
24d •
Chat Widget - Calendar/Scheduling fix?
Hey Everyone, When I tried using the chat widget on my webpage previously I noticed that the appointment booking functions were not working properly. I believe that it was explained that the reason for this was a cache/cookie issue that would cause a mismatch for the times between the browser session and the AI. Was there a tool call or function that I need to call within the chat bot global prompt to get the calendar functionality working, or is there a fix for this in the works? @Mike Copeland @Jorden Williams @Assistable Team If you know the answer please feel free to chime in! Thanks
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