Still too many 'thanks' and uses of user's first name

Has anyone cracked the code for this issue. I've tried so many suggestions, but the bots still constantly use phrases like 'thank you', 'thanks [name]'. It also constantly uses the user's first name throughout the call.

For example:

AI: Thanks, Bob. Let me get that noted.Thank you, Bob. Could you also provide your email address so I can ensure everything is set up correctly for your appointment?

You: Yeah. It's bob at g mail dot com.

AI: Got it, Bob. Let me update that for you.Thanks, Bob. Could you also share your phone number so we can finalize the appointment details?

You: Yeah. It's seven one three four six seven eight four four two.

AI: Thank you! Let me update that for you.Thanks, Bob.

Right now, I have this in my ##Style Guardrails

- Keep the conversation natural. Excessive first name repetition, and saying "thank you" often is unnatural. Most humans do not repeat someone’s name or say thank you in every message. Avoid this behavior.

It just sounds so unnatural. I'd love any suggestions for how to get this to stop.

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