Aug 23 (edited) • 🐛 Questions
Scammed again - what is being done about this?
I didn't even notice right away, bc I don't check my Assistable account every day and you don't have notifications when balance goes negative or top up not working - and again all Thursday long these international calls maxing out my voice ai on my website. Already reduced it to 5 mins but they kept going until there was no money left.
Support said that Jorden would try and block some of those numbers, but that's not enough.
I cannot use any sample bots or numbers on my site now, bc I'm constantly being autocalled from fake numbers maxing out my card.
This is a really serious situation and can happen to anyone here.
(see all details and attachements in my prior post).
What are plans to address this and protect us?
How is it even possible to auto-trigger this much (it's listed as outbound)?
Please help, bc this is really scary and can happen to anyone here.
As as starting point, please have instant email notification for every topup charge and also negative balance. That way we can at least go in and remove our card for the time being, bc it could easily spend thousands of dollars in a few hours - and who would reimburse me?
Thanks for your attention!
PS: also just realized that they must have started again as soon as I added money on Thursday and then maxed it out. I had waited and left it negative bc I was worried about that and had hoped to hear from Assistable on what would be done, but it seems as soon as I put money in the automation will start again.
I archived that number now and replaced with another, but am scared to add money again.
What can we do?
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Gaby G
3
Scammed again - what is being done about this?
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