We currently face the following challenge:
- Appointments are scheduled through a calendar system.
- Communication with clients happens in five different languages.
- However, all WhatsApp appointment confirmations are sent in just one single language, regardless
- of the language the client originally used.
Example:A client books an appointment in English but still receives the confirmation message in Italian.
Goal:As soon as the system detects the language the client originally used (either in WhatsApp or when booking through the calendar), the appointment confirmation should automatically be sent in that same language.
Question:Is there a way to
- automatically detect the client’s language (via WhatsApp or the calendar entry), and
- send the confirmation message in that detected language?