Only transfer numbers between ones in the same subaccount in Assistable ?

Here's a question. When using a custom transfer tool, can you not transfer calls to any phone number?

I've got an assistant with number X that I'm trying to transfer a call to number Y in a different sub-account and the assistant tries and then keeps failing, coming back and saying they're unable to transfer at this time.

Is this a limitation of the custom tool - in other words can call transfers only happen between Assistable numbers in the same subaccount? Or am I missing something? Any wisdom or guidance would be GRRREATLY APPRECIATED! Thanks y'all!

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