Inbound New caller vs Returning caller issue

Has anyone solved how the AI can recognize if it's a new caller or returning caller and what the prompt/workflow looks like for that

Example I am creating an inbound voice receptionist for a law firm. Calls range from new callers to existing clients. In an ideal world I would like the AI to recognize and differentiate between the two and then move into her routing/branching protocol

Any insights on this appreciated. This is what I have so far but she still asks the same question when I call back a second time on my test

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