Ending calls; <END_CALL> tool?

My voice agent is not disconnecting consistently. She waits for the caller to say "Goodbye" before she hangs up even thought the prompt tells her explicitly to disconnect as follows:

### 🎯 ENDING THE CALL

Always use this ending including the "Goodbye" and disconnecting unless you followed the guidance in SECONDARY ROLE (URGENT TRANSFER GUIDELINES or HUMAN CALLBACK REQUEST).

“Thank you for calling [Company Name] {{', Mark' if name was not overused}}. We look forward to seeing you soon. Have a great day. Goodbye.”

[pause 1-2 seconds before disconnecting]

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Some troubleshooting on this led me to employ an <END_CALL> tool but I don't know how/where to do that? Custom tool? Help appreciated.

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