I posted some stuff about this topic in the past, but I wanted to rehash it here to see what the current status is. The GHL version seems more stable, but doesn’t have as much flexibility, whereas the assistable is certainly more flexible, but still is just not very stable. In terms of the way that it books appointments (without confirming before booking!) and other pretty basic stuff. As of today, is your recommendation to go with a live chat using GHL or assistable? It seems to me that there’s a lot of opinions out here.

I see mostly older references to DBR here aside from Mike's two Classroom videos. Those aren't quite what I need - I mean, I need something simpler I think. I have some pre-built DBR campaigns inside of my GHL account, but I need a thorough training on it so I can set it up for a new client. Are there newer free/effective You Tube or other resources that someone can point me to?

I’ve recently deployed an AI receptionist (“Ellie”) for a local company to handle after-hours calls. During the day, they’re still on RingCentral, but the long-term vision is to replace RingCentral altogether and let the AI system handle calls 24/7. For now, the idea is to give customers an immediate engagement opportunity rather than just hitting voicemail after hours. Here’s what I’m seeing so far: Some callers are caught off guard when they realize they’re talking to AI, and they hang up or ask for a human. So I’ve set Ellie to capture the basics (name/number/reason) and kick out a callback request when that happens so no warm lead is lost. The owner is okay with her handling a few more calls before deciding, but he is talking of re-evaluating the whole thing. I’m considering making Ellie more transparent upfront, e.g.: “Hi, this is Ellie, your after-hours virtual receptionist for [Company Name]. I’m here to make sure you’re taken care of right away—whether that’s scheduling a visit or passing your message to the team first thing tomorrow.” You get the picture. I’m also thinking about updating the website/Google profile to set expectations that after-hours calls go to a virtual receptionist. Has anyone else run into this adoption hurdle? How have you “sold” the idea to both business owners and customers so it feels like an upgrade instead of a surprise? Like an enhancement. Would love to hear how others are framing and rolling out AI receptionists in similar situations. THX!

My voice agent is not disconnecting consistently. She waits for the caller to say "Goodbye" before she hangs up even thought the prompt tells her explicitly to disconnect as follows: ### 🎯 ENDING THE CALL Always use this ending including the "Goodbye" and disconnecting unless you followed the guidance in SECONDARY ROLE (URGENT TRANSFER GUIDELINES or HUMAN CALLBACK REQUEST). “Thank you for calling [Company Name] {{', Mark' if name was not overused}}. We look forward to seeing you soon. Have a great day. Goodbye.” [pause 1-2 seconds before disconnecting] --- Some troubleshooting on this led me to employ an <END_CALL> tool but I don't know how/where to do that? Custom tool? Help appreciated.

I have been with another agency for a few months. Low monthly cost and decent access to AI tools, but support has been lacking. I am not an agency owner... just someone with a few sub accounts and a couple clients who is still getting started. I've done some comparisons to understand when it makes sense to upgrade my current account but here's my issue: **Without an upgrade I have no snapshot option.** I can't easily move things between accounts. I have to manually create things, which is painful. I fear that if I grow (I only have 2 clients!), it will be really hard to port things over to a brand new agency... am I even thinking about that right? Is there a video or article or insight on the pros and cons of what level makes sense for those getting started? Who else has run into this and wants to share your experience? Or have most folks here started as agency owners so none of this applies to them? I'd be happy to hop on a call with someone to understand what makes the best sense for me. Important: Understand that I am not trying to start my own agency. That would be a huge mistake since I am still learning and couldn't be tech support for others, plus I have a busy day job! I am just a small one-off starting a side-gig using GHL to help small local businesses. But I don't want to build stuff from scratch every time if snapshots would save me time.