Jul 31 • 🐛 Questions
AI Voice Narration
Has anyone figured out a way to fully stop audible narration?
I'm still getting completely random narration of internal processes like "Storing the user's full name as..." or "Saving address as...", etc. It's not all at once, and it's not always the same thing.
The issue is that it changes depending on how the conversation is going. So, sometimes it will narrate a tool and nothing else. Other times it will narrate an internal process and not the tool calls.
Sometimes I'll test a call both on Voice Lab + using the phone number and it will work smoothly. I'll leave it for a few days and the narrations come back. Is this due to updates?
I can't pinpoint it and I've tried a ton of prompt variations.
Things I've tried so far:
- Added [brackets] around internal tasks like tool calls
- Explicitly stated in the ## Style Guardrails to:
- Never refer to the caller as user or narrate (e.g. user is reporting an issue with...)
- Never announce the use of any tool (e.g. storing the full Name as, Storing Phone as)
- Never announce any internal process (e.g. starting to gather details; starting to assist)
- Upgraded from GPT Mini -> GPT 4o -> GPT 4.1
Not really sure what else to do. I know others have mentioned this issue so I'm curious if there are any solid solutions in place.
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AI Voice Narration
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