I have a foundation repair client that i need to transition over.

Yeah...just a warning for all, and hope this doesn't get deleted, all our agents went down. Issues started yesterday, no options for Asssistable support and today they're fully down. We're actively switching to another emergency backup provider right now.

intro is being missed completely, steps being missed, agent cutting in and out... anyone else experiencing this? using claude 4.5 and Vespera on Rime has been happening all day

Just trying to test out a prompt but in voice lab it says it connecting but nothing happening for at least the last two days?

Hey @Assistable Team and @Jorden Williams appreciate all the effort from your end these last couple weeks to resolve issues and the quick responses on tickets. However, this whole ordeal made it very clear that we urgently need official communication channels for product updates and known issues from you all. Going weeks without official update other than a Skool post and comment here and there is not a good standard, especially considering your growth, and the amount of people affected. I would imagine establishing these channels will also reduce your internal ticket load for support. I’m not ragging on you guys, I’m a huge supporter so let’s address it for the future. Specifically: 1. Public Changelog - Currently discovering new features through Skool, support tickets or accidentally in the dashboard is unprofessional and unsustainable. We need a centralized, publicly accessible changelog documenting all releases, feature updates, and changes. Also I realize there is an existing changelog page - it has not been used since Nov of 2024. Please start using it again and/or relocate it. 2. Reporting Known Issues / Updating the Roadmap - When global issues occur (like we’ve seen recently), we need an official update about it: - Identified bugs and their scope - Expected timeline for patches - Resolution updates In addition, the roadmap needs to be kept updated or house known issues potentially. These are just my suggestions, the execution is up to you but we absolutely need this information. Without these basic channels, we can’t professionally communicate with our clients about service disruptions or changes. When issues arise, we’re left guessing whether it’s isolated to our setup or global, and we have no official source to reference when clients ask what’s going on. Nevermind having Uptime SLA’s and compliance (which are offered by other vendors) — not having a resource for this is becoming detrimental while expecting to implement AI voice operations for a business. Seeing all the headaches people have had with managing clients is all the evidence needed. Stop ignoring it please and let’s do something about it! Given Assistable’s growth and the business-critical nature of voice AI for many of us — it’s a fundamental requirement for enterprise readiness. Would love to hear the team’s thoughts on implementing this.