AI Call API Failing with Timeout/Compliance Error

Hey everyone! 👋

I'm running into a frustrating issue with my AI calling system and could really use some fresh eyes on this problem.

The Issue:

My "Make AI Call" actions are consistently failing with a 500 status error, but the actual error code is 403 (which seems contradictory?). Here's what I'm seeing:

Request failed with status: 500 with below error:

{

"location_id": "YgjMFBwEVk8lcD75By4Q",

"success": false,

"error_code": 403,

"returned_an_error": true,

"error_message": "Your request has timed out or requires compliance. Please reach out to an admin with this ID: YgjMFBwEVk8lcD75By4Q"

}

What's Happening

❌ ALL AI call attempts are failing (see screenshot - 3 failures in a row)

⏰ Happening consistently throughout the day (5:49 PM, 6:45 PM, 7:30 PM)

🔄 Affects both client testing AND my own testing

📱 The calls aren't even connecting - they're failing at the API level

What I've Tried

Multiple retry attempts
Testing with different contacts
Checking if I had enough credits

Questions for the Community:

Has anyone seen this "timeout or requires compliance" error before?

Any ideas what "compliance" might refer to in this context?

The error message says to "reach out to an admin" but I'm not sure if that means my platform admin or the API provider's support team.

Any insights, similar experiences, or troubleshooting suggestions would be hugely appreciated! 🙏

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