Trouble Making Transfer Messaging Seamless in Live Calls
Hey everyone, I’m running my calls through the Flow Designer, and I’ve noticed an issue with live transfers. The transfer process feels awkward and robotic — there are multiple messages overlapping and repeating during the handoff, which makes it confusing for the lead. For example, it’ll start the transfer and say something like:"Thanks for sharing that in… Let me transf… Let me transfer y…",and then abruptly cut off mid-sentence. Has anyone else run into this? - How do you make the transfer handoff smoother? - Is there a way to prevent overlapping messages so the transition sounds natural? - Any best practices for scripting the handoff inside Flow Designer? I’ve tried a couple of different approaches, but the issue still comes up. This is one of the last things I need to clean up before demoing my setup to a client, so I’d really appreciate any insight. Thanks in advance!